BUSINESSLINE.CO.IN
REFUND, RETURN & CANCELLATION POLICY
रिफंड, वापसी एवं रद्दीकरण नीति
Last Updated: June 2026
1. Introduction / परिचय
This Refund, Return & Cancellation Policy governs purchases made through BusinessLine.co.in ("BusinessLine", "Platform").
BusinessLine operates as a marketplace connecting Customers with Vendors offering Products, Services, Courses and Digital Content.
By placing an order on the Platform, you agree to this Policy.
2. Marketplace Role / प्लेटफॉर्म की भूमिका
BusinessLine generally acts as a technology platform and marketplace facilitator.
The actual seller may be:
Product Vendor
Service Provider
Course Creator
Local Store Partner
Refunds, returns and cancellations may be subject to Vendor-specific policies where permitted.
3. General Return Policy
सामान्य वापसी नीति
Default Return Window
Unless otherwise stated by the Vendor:
Return Period: 7 Days
from the date of delivery.
Certain Vendors may offer:
No Return
3 Day Return
7 Day Return
10 Day Return
Replacement Only
Vendor-specific policies displayed on:
Product Page
Vendor Profile
Checkout Page
shall prevail.
4. Eligible Return Reasons
Returns may be accepted if:
Wrong Product Delivered
Damaged Product Received
Defective Product Received
Missing Parts
Significant Difference from Description
Expired Product Received (where applicable)
5. Return Conditions
Returned products must:
Be unused where applicable
Be in original condition
Include original packaging
Include accessories
Include invoices or proof of purchase
Failure to meet these requirements may result in rejection of the return request.
6. Non-Returnable Products
The following items are generally non-returnable unless damaged or defective:
Personalized Products
Custom printed items
Customized gifts
Made-to-order products
Perishable Products
Food items
Fresh goods
Flowers
Hygiene Products
Personal care products
Cosmetics
Grooming products
Digital Products
Downloadable content
E-books
Software licenses
Activation keys
Gift Cards
Promotional vouchers
Gift cards
7. Return Request Process
Customers may initiate a return through:
Website Account
Mobile Application
Customer Support
The request should include:
Order Number
Reason for Return
Photos (if applicable)
Supporting Evidence
BusinessLine or the Vendor may request additional information.
8. Inspection Process
Returned items may be inspected before approval.
Inspection may be conducted by:
Vendor
Logistics Partner
BusinessLine Team
If the product does not meet return requirements, the return may be rejected.
9. Replacement Policy
Where supported by the Vendor:
Customers may receive:
Product Replacement
Product Exchange
Store Credit
instead of a monetary refund.
Replacement eligibility shall be determined by the Vendor's policy.
10. Refund Policy
रिफंड नीति
Refunds may be approved when:
Return is accepted
Order is cancelled
Vendor cannot fulfill the order
Duplicate payment is detected
Payment error occurs
Refunds may be issued through:
Original Payment Method
UPI
Bank Transfer
Store Wallet (if available)
11. Refund Timeline
Estimated refund timelines:
UPI
3-7 Business Days
Debit/Credit Cards
5-15 Business Days
Net Banking
5-15 Business Days
Wallet Refunds
1-3 Business Days
Actual timelines may vary based on banking institutions.
12. Vendor-Specific Refund Policies
Some Vendors may maintain their own:
Refund Policy
Replacement Policy
Warranty Policy
Such policies shall be displayed on:
Vendor Profile
Product Page
Checkout Page
Customers are advised to review these policies before purchasing.
13. Course Refund Policy
कोर्स रिफंड नीति
Refund Eligibility
Courses may be eligible for refund within:
3 Calendar Days
from the purchase date.
Refund requests may be approved only if:
Less than 20% of content has been consumed.
No completion certificate has been issued.
No misuse is detected.
Refund Rejection
Refund requests may be rejected if:
More than 20% of course has been accessed.
Course materials have been downloaded (where applicable).
Certificate has been issued.
Fraudulent activity is detected.
Non-Transferable Access
Course access is personal and non-transferable.
Sharing course credentials may result in:
Account suspension
Refund cancellation
Access termination
14. Service Refund Policy
सेवा रिफंड नीति
Services may include:
Consultancy
Training
Professional Services
Digital Services
Freelance Services
Refund eligibility shall depend on:
Service Type
Completion Status
Vendor Terms
Services Not Eligible for Refund
Generally, refunds may not be available after:
Service Completion
Consultation Delivery
Project Submission
Digital Work Delivery
unless required by law.
15. Local Pickup Orders
For Store Pickup Orders:
Customers must inspect products at the time of collection.
Any visible issue should be reported immediately.
BusinessLine may reject claims reported after unreasonable delay.
16. Local Delivery Orders
Local Delivery returns shall be governed by:
Vendor Return Policy
Product Category Rules
Applicable Consumer Laws
Pickup charges may apply where permitted.
17. Order Cancellation Policy
ऑर्डर रद्दीकरण नीति
Customer Cancellation
Customers may cancel an order before:
Processing
Packaging
Shipment
depending upon Vendor settings.
Cancellation After Shipment
Orders may not be cancelled after shipment unless:
Vendor permits cancellation.
Applicable law requires cancellation rights.
18. Vendor Cancellation
Vendors may cancel orders due to:
Stock Unavailability
Pricing Errors
Technical Errors
Delivery Restrictions
Suspected Fraud
In such cases, eligible refunds shall be processed.
19. Failed Transactions
Where payment is deducted but the order is not created:
Customers should contact support.
Eligible refunds shall be processed after verification.
20. Affiliate Commission Impact
If an order is:
Cancelled
Refunded
Charged Back
associated Affiliate commissions may be:
Reversed
Adjusted
Cancelled
BusinessLine reserves the right to recover wrongly credited commissions.
21. Fraudulent Claims
BusinessLine reserves the right to reject:
False return requests
Abusive refund requests
Fraudulent claims
Users engaging in misuse may face:
Account Suspension
Account Termination
Legal Action
22. Limitation of Liability
BusinessLine shall not be responsible for:
Vendor refusal of valid return requests
Product misuse
Improper installation
Customer negligence
Warranty disputes
unless otherwise required by applicable law.
23. Governing Law
This Policy shall be governed by the laws of India.
Jurisdiction shall be subject to the courts located in:
Bilaspur, Chhattisgarh, India
24. Changes to Policy
BusinessLine may modify this Policy at any time.
Updated versions shall become effective upon publication on the Platform.
25. Contact Information
Business Line Proprietorship
Office No. 211, Shivya Plaza, First Floor, City Mall 36, Mungeli Road, Bilaspur, Chhattisgarh, India
Email: info@businessline.co.in
Grievance Officer: P Kumar
Email: info@businessline.co.in