Grievance Redressal Policy

Grievance Redressal Policy

Grievance Redressal Policy

BUSINESSLINE.CO.IN

GRIEVANCE REDRESSAL POLICY

शिकायत निवारण नीति

Effective Date: June 2026

1. Objective

BusinessLine is committed to resolving customer, vendor, and affiliate concerns fairly and promptly.

2. Grievance Officer

Name

P Kumar

Email

info@businessline.co.in

3. Types of Complaints

Complaints may relate to:

  • Orders

  • Refunds

  • Returns

  • Vendor Conduct

  • Affiliate Conduct

  • Account Issues

  • Payment Problems

  • Privacy Concerns

  • Intellectual Property Claims

4. Complaint Submission

Complaints should include:

  • Name

  • Registered Email

  • Order ID (if applicable)

  • Detailed Description

  • Supporting Documents

5. Resolution Process

Step 1

Complaint Acknowledgement

Normally within 48-72 working hours.

Step 2

Investigation

BusinessLine may contact:

  • Customer

  • Vendor

  • Affiliate

  • Payment Provider

Step 3

Decision

Appropriate action may include:

  • Refund

  • Warning

  • Suspension

  • Policy Enforcement

6. False Complaints

Knowingly false complaints may result in account action.

7. Record Retention

Complaint records may be maintained for legal and operational purposes.

8. Jurisdiction

Bilaspur, Chhattisgarh.

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